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Privacy Policy
At Lynsene Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including appointments, communication, and the patient portal.

Information We Collect
We may collect the following types of information:

• Personal identification information (name, date of birth, address, phone number, email).
• Insurance information.
• Medical, behavioral health, and treatment-related information necessary for care.
• Communication records, including SMS/text messages related to scheduling or care coordination.
• Payment and billing information when applicable.

How We Use Your Information
We use your information to:

• Provide psychiatric and mental health services.
• Schedule and confirm appointments.
• Create and manage your patient portal.
• Coordinate care and communicate regarding treatment.
• Verify insurance and process billing.
• Maintain accurate medical records.
• Comply with legal and regulatory requirements.

Security and HIPAA Compliance
Lynsene Care adheres to all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). We protect your information using administrative, technical, and physical safeguards. Your protected health information (PHI) is only accessed by authorized staff and is used solely for purposes of providing treatment, coordinating care, and managing your account.

Sharing of Information
We do not sell or share your information with third parties for marketing purposes. We may share your information only when necessary to:

• Provide treatment or coordinate care.
• Process billing or insurance claims.
• Comply with legal obligations such as court orders or reporting requirements.
• Work with third-party vendors who support secure operations (e.g., EHR, telehealth platforms). All vendors must comply with privacy and HIPAA regulations.

Your Rights
You have the right to:

• Access your medical records.
• Request corrections to your records.
• Request restrictions on certain uses of your information.
• Request confidential communication methods.
• Receive a copy of this Privacy Policy.
  All requests may be submitted to our office via phone or email.

Communication Consent
By providing your phone number or email, you consent to receive communication from Lynsene Care for purposes including appointment scheduling, reminders, care coordination, and patient portal setup. SMS/text messaging is used for administrative and scheduling purposes only. Protected health information is not shared through SMS.

Changes to This Policy
We may update this Privacy Policy as needed to stay compliant with applicable laws and to reflect changes in our practices. Updates will be posted on our website with the revised effective date.